Course Introduction
In our today’s workplace, most managers exhibit positional authority than leadership which induces personal power. This trend often drives resentment as such managers do utilize unprofessional approaches such as divide and rule, arrogancy, boorish communication, among others in trying to command respect or corporation from team.
Because every profession has its distinctive ethical principles and expectations, the concept of professionalism becomes an expediential demand for all Managers. It is a measure of how well you carry yourself at work, how you treat coworkers, and how you handle stressful situations. As a manager, the goal of professionalism is not only to make your team or customers feel comfortable by nature, it is also described by your body language and your presentation.
Learning Objectives
Upon completion of this workshop, participants will be able to:
- Demonstrate a sense of frontline professional leadership style at workplace.
- Improve company’s profitability by focusing on key deliverables.
- Develop yearnings for growing professional vocabularies at workplace.
- Understand the importance of professionalism in building positive reputation.
- Become familiar with professional dress protocols.
- Analyze professionalism failures at workplace, consequences, and proffer remedies.
- Understand the difference between Social and Workplace etiquettes.
- Demonstrate sense of respect, credibility and reliability at workplace.
- Apply professionalism in handling telephone conversations with customers.
- Develop desire to grow professional network.
- Understand the negative side of workplace politics.
- Differentiate Social and Workplace etiquettes.
- Understand the place of professionalism in Revenue improvement.
- Exhibit professional approaches to managing operations.
- Enhance personal competencies and productivity.
Key Course Contents
This course has 4 modules segmented into:
- Module 1: Workplace Professionalism
- Why Professionalism?
- How to be Professional at the Workplace
- Building and Management your Team
- Module 2: Team Building and Management
- Building and Management your Team
- Adopt Team building Strategies
- Scrutinize Your Team
- Module 3: Demonstrating Leadership
- Demonstrating Leadership
- Knowing Your Leadership Style
- Leadership Activities
- Module 4: Time and Performance Management System
- Implementing Time Management Principles
- Prioritizing Activities Using Pareto Principle
- Dealing with Team Performance Issues
Target Audience
This Leadership program targets a wide range of management audience and ideal for:
- Human Resource Leaders
- Learning and Organization Development Leaders
- General Managers and Heads of Business Units
- Senior People Managers
- Key Personnel involved in Performance Measurement