Training

Course Introduction Every firm’s Annual Operating Budget is a strategic gauge for measuring performances and progress, as well as weighing deviations. It is a link between strategic expectations and realities. As a business Owner or Manager, your ultimate business goal is productivity of the staff and profitability of the business, and the aim of annual …

Conducting Periodic Performance Evaluation Using Variance Analysis Read More »

Course Introduction The important of Standardization in food businesses is to ensure consistency on all operating processes. Standardization serves as a benchmark for measuring and determining deviations. Major effects of lack of standardization include high Food Cost often triggered by material abuses, high wastage, high staff turnover, and loss of profits. The ultimate cost for …

Maximizing Profitability and Productivity through Standardization of Processes Read More »

Course Introduction For every Food Business, Stock and Staff are needed to make Sales a reality! There exist, a strong links between budgeted Sales to be made from the business, required Stock to generate the sales, and the requisite Staffing to actualize the sales. Where either Stock or Staff is in short supply, sales will …

Balancing Stock Requisition and Staff Deployment for Sales Maximization Read More »

Course Introduction It’s common for many coming into a management role to have no prior core management experience; they have taken the step up, but with no guidance as to how or where they should start in carving out their management style. You’re likely to encounter similar problems if you’re responsible for the training of …

Developmental Competencies for New Managers and Team Leads Read More »

Course Introduction In our today’s workplace, most managers exhibit positional authority than leadership which induces personal power. This trend often drives resentment as such managers do utilize unprofessional approaches such as divide and rule, arrogancy, boorish communication, among others in trying to command respect or corporation from team.   Because every profession has its distinctive ethical …

Leading and Implementing Professionalism in the Workplace Read More »

Course Introduction With Customer Experience excellence, there are no losers – Customers win, employees win, the organization wins! Delivering first-class experience is a successful strategy for everyone. Delivering Experience Excellence covers essential customer service skills so staff can deliver world-class standards of service on a consistent basis.  It is highly participative, trainer-led and features a …

Executing Strategic Customer Experience Read More »